Login Related Issue

Incident Report for ClassLink

Resolved

The incident has been resolved. Our systems autoscaled automatically to handle the additional load introduced by the latency. Organizations have reported successful logins. We will continue to monitor the system throughout the day. Thank you for your patience.

Posted Oct 13, 2020 - 09:19 EDT

Monitoring

We noticed high latency on one of our authentication clusters.

Posted Oct 13, 2020 - 09:07 EDT

Identified

The issue has been identified - it appears one of the authentication clusters have high latency. Login functionality should be restored for the organizations that reported the issue. We'll continue to monitor our server clusters.

Posted Oct 13, 2020 - 09:00 EDT

Investigating

We are investigating reports of gateway timeout errors for some organizations.

Posted Oct 13, 2020 - 08:50 EDT

This incident affected: Sign in to ClassLink (Active Directory Integration).