All Systems Operational

About This Site

This ClassLink Status page gives you information on the accessibility and performance of ClassLink. If there is a disruption to any part of ClassLink, incident notes will be updated here.

Use the 'subscribe to updates' option above to be immediately notified whenever an incident is initially reported or updated on this page.

Contact helpdesk@classlink.com or call 888-963-7550 ext#1 with any questions.

Sign in to ClassLink Operational
Active Directory Integration ? Operational
Google Integration ? Operational
Azure Integration ? Operational
My Apps ? Operational
My Files ? Operational
Reporting ? Operational
Mobile apps ? Operational
Roster Server ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 26, 2021
Resolved - Upon further investigation, the internet issues might be isolated to the internet service provider Verizon FIOS. However, we are still monitoring our system - There are currently no issues with the ClassLink system. Please check downdetector.com and your ISP status pages for additional information. Have a good day.
Jan 26, 12:19 EST
Investigating - We're investigating reports of slow loading times with LaunchPad. But it appears there are global internet issues as many websites are experiencing similar issues - possibly DNS related or issues with an ISP. Please go to downdetector.com. Reports of global internet issues are also popping up on social media.
Jan 26, 11:47 EST
Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021
Resolved - An update released last night caused Roster Server imports to abort. Changes have been reverted back and Roster Server imports should function normally now. We are reviewing the update and will notify everyone ahead of time before the next update. Notifications will be posted in LaunchPad and Roster Server admin consoles. Thank you.
Jan 22, 12:46 EST
Investigating - We're investigating an issue in Roster Server that caused the latest import to abort due to incorrect headers.
Jan 22, 09:30 EST
Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Resolved - This incident has been resolved. My Apps has been restored.
Jan 15, 07:59 EST
Monitoring - The issue has been identified with My Apps and the service should be restored.
Jan 15, 07:51 EST
Investigating - We've identified an issue with My Apps hanging after logging in to ClassLink.
Jan 15, 07:42 EST
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021
Resolved - School organizations have confirmed that disabling the "Read&Write for Google Chrome" extension addresses the loading issue. For now, please disable the Chrome extension. We will continue to update notifications in LaunchPad with the latest news on this extension. Thank you very much for your patience as we investigated this issue.
Jan 12, 13:22 EST
Update - Upon further investigation, it appears the Chrome extension "Read&Write for Google Chrome" version 1.8.0.386 is causing My Apps to hang. If possible, please disable the extension. ClassLink will reach out to Read&Write.
Jan 12, 12:33 EST
Identified - We've received reports of the My Apps screen hanging for Chromebook users. It appears there was an update to Chrome OS recently. For now, disabling the ClassLink seasonal animations (snowman animation) then rebooting the Chromebooks addresses the issue. The seasonal animation will be disabled globally then we will further investigate. Thanks for your patience.
Jan 12, 10:58 EST