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This ClassLink Status page gives you information on the accessibility and performance of ClassLink. If there is a system-wide disruption to any part of ClassLink, incident notes will be updated here.

Use the 'subscribe to updates' option above and select the desired components to be immediately notified whenever an incident is initially reported or updated on this page.

Contact helpdesk@classlink.com or call 888-963-7550 ext#1 with any questions.

Sign in to ClassLink Operational
Active Directory Integration ? Operational
Google Integration ? Operational
Azure Integration ? Operational
My Apps ? Operational
My Files ? Operational
Reporting ? Operational
Mobile apps ? Operational
Roster Server ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 7, 2022

No incidents reported today.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - The incident has been resolved. Roster Server admins may manually run an import or wait for their next scheduled import to update their data. Once again, thank you for your patience. For any assistance, please go to the ClassLink Help Center at help.classlink.com.
Aug 5, 17:00 EDT
Monitoring - The hotfix has been released to production. Our team is reviewing tenant Roster Servers to confirm. Thanks for your patience.
Aug 5, 16:07 EDT
Identified - We've identified issues with the latest Roster Server release that impacted specific 'all-users' rule-based permissions as well as resource data sharing. This will impact data shared with vendors. A release for SIS API connector mappings may also cause issues - Roster Server thresholds will be triggered. This incident may also impact end-users for LaunchPad applications assigned by Roster Server permissions - these applications may not appear in My Apps.

All other LaunchPad functions continue to operate normally, including My Files and Analytics.

The team is currently working on a hotfix to address this incident and will be released later today. Depending on sync times, data may take up to 24 hours to be updated.

For assistance with Roster Server, please contact our help desk.

Aug 5, 11:55 EDT
Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022
Resolved - This incident has been resolved. If the Roster Server Console is still inaccessible, please contact our help desk at https://help.classlink.com. Thank you.
Jul 28, 16:39 EDT
Update - The issues with our service provider appear to have stabilized however we are reviewing all affected Roster Servers. Most Roster Server Consoles have been restored but a few ClassLink admins will continue to experience issues accessing the console. Thank you for your patience.
Jul 28, 15:28 EDT
Identified - Our service provider is currently experiencing issues in one region which impacts a percentage of Roster Servers. ClassLink administrators may experience issues accessing the Roster Server console. LaunchPad is not impacted by this issue.
Jul 28, 13:26 EDT
Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.

Jul 25, 2022

No incidents reported.

Jul 24, 2022

No incidents reported.