ClassLink Status

ClassLink Service Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 02, 2025 - 10:00 EST

Scheduled - Dear ClassLink Customer,

We have scheduled system maintenance for OneData on Sunday, November 2, 2025, from 10:00 AM to 8:00 PM Eastern Time (2:00 PM to 12:00 AM UTC).

During this maintenance window, OneData will be unavailable. Users will not be able to access the platform until the maintenance is complete.

We appreciate your patience and understanding as we perform these important updates to improve system performance and reliability.

As always, if you have additional questions or concerns, please contact us at help.classlink.com.
Nov 2, 2025 10:00-20:00 EST

About This Site

This ClassLink Status page gives you information on the accessibility and performance of ClassLink. If there is a system-wide disruption to any part of ClassLink, incident notes will be updated here.

Use the 'subscribe to updates' option above and select the desired components to be immediately notified whenever an incident is initially reported or updated on this page.

Contact helpdesk@classlink.com or call 888-963-7550 ext#1 with any questions.

Active Directory Integration Operational

Google Integration Operational

Azure Integration Operational

My Apps Operational

My Classes Operational

My Apps Operational

My Files Operational

Roster Server Operational

Analytics Operational

Mobile apps Operational

Partner Portal Operational

OneData Under Maintenance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 2, 2025

Unresolved incident: ClassLink Service Maintenance.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

My Apps Login Issues

Resolved - This incident has been resolved.
Oct 27, 18:44 EDT

Monitoring - We’ve identified and resolved the issue affecting My Apps. The service should now be fully restored, and our team is monitoring closely to ensure continued stability.

Thank you for your patience while we worked to resolve this.
Oct 27, 18:24 EDT

Investigating - We are currently aware of issues surrounding logging in to My Apps. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.

We’ll provide updates as more information becomes available. Thank you for your patience and understanding.
Oct 27, 18:06 EDT

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

ClassLink Sign In Issues Due to Amazon AWS

Resolved - All ClassLink services have been restored and are fully operational.
Oct 20, 20:04 EDT

Update - All ClassLink services have been restored. We will continue to monitor over the next hour to ensure all services remain fully operational.
Oct 20, 18:01 EDT

Update - We are seeing significant recovery across most ClassLink services following the AWS outage. However, some SAML 1.0 applications and console are still experiencing issues. Our team is actively investigating and working toward full restoration.

We will continue to monitor the situation closely and provide additional updates as more information becomes available.

Thank you for your continued patience.
Oct 20, 15:46 EDT

Update - AWS continues to work on mitigating network issues that are affecting multiple services, including those used by ClassLink. They are validating a fix for EC2 instance launch failures and plan to deploy it to the first Availability Zone once it has been confirmed safe to do so.

While progress is being made, we are still unable to fully scale our services at this time. We remain in close contact with AWS as they implement recovery steps and will provide another update once more information becomes available.

Thank you for your patience as we continue to monitor this situation closely.
Oct 20, 13:50 EDT

Update - We continue to experience issues scaling our services due to an ongoing AWS outage affecting multiple systems. According to AWS, the problem originated within the EC2 internal network.

Our team remains actively engaged with AWS as they work to identify and implement mitigations. We will continue to provide updates as more information becomes available. At this time, we do not have an ETA of when services will be restored.

Thank you for your continued patience as we monitor and respond to this issue.
Oct 20, 11:28 EDT

Monitoring - We are aware of an ongoing AWS service disruption that is impacting signing in to ClassLink. AWS has reported substantial improvement in one of the affected Availability Zones and is working to apply the fix across remaining zones.

We are closely monitoring the situation and will continue to provide updates as AWS implements full recovery.
Oct 20, 08:36 EDT

Identified - Amazon AWS has identified the root cause of the issue. Services, such as signing into ClassLink, may slowly start functioning as expected again. ClassLink is currently monitoring the situation.
Oct 20, 07:38 EDT

Investigating - Amazon AWS, a service that integrates with ClassLink, is currently experiencing an issue affecting users in the US-East region. This outage may impact users’ ability to log in to ClassLink. Our team is actively monitoring the situation and will share updates as they become available.
Oct 20, 07:14 EDT

Oct 19, 2025

No incidents reported.