All Systems Operational

About This Site

This ClassLink Status page gives you real time information on the accessibility and performance of ClassLink. If there is a disruption to any part of ClassLink, incident notes will be updated here.

Use the 'subscribe to updates' option above to be immediately notified whenever an incident is initially reported or updated on this page.

Contact helpdesk@classlink.com or call 888-963-7550 ext#1 with any questions.

Sign in to ClassLink   ? Operational
My Apps   ? Operational
My Files   ? Operational
Reporting   ? Operational
Mobile apps   ? Operational
Roster Server   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2019

No incidents reported today.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019
Resolved - Thank you all for being patient with us during this issue. We have resolved the issue. If you encounter anything similar, please don't hesitate to email us at helpdesk@classlink.com
Jan 8, 15:51 EST
Update - ClassLink Logins appear to be stable, but we are still monitoring since our last update. We will continue to update as testing continues. If you continue to experience any issues, please email helpdesk@classlink.com
Jan 8, 11:24 EST
Monitoring - Our new server cluster is live, and we are seeing improved login performance. We are continuing to monitor our systems. We will continue to investigate the root cause of this issue. If you continue to experience issues, please email helpdesk@classlink.com. Thank you for patience.
Jan 8, 09:41 EST
Identified - We are currently in the process of adding an additional server cluster, which should alleviate the current issues. We are working quickly to get this issue resolved. If you have any questions, please email helpdesk@classlink.com. Thank you for your patience.
Jan 8, 09:30 EST
Investigating - We are currently experiencing intermittent login issues affecting one of our server clusters this morning. Our developers are currently investigating the issue, and we expect to have a resolution soon. If you are currently experiencing issues, please email helpdesk@classlink.com
Jan 8, 09:01 EST
Jan 7, 2019
Resolved - It appears everything is back up and running as expected now. If you continue to encounter any additional issues or this issue is still affecting you, please email helpdesk@classlink.com
Jan 7, 17:54 EST
Monitoring - Our login system has been restored. We are continuing to monitor our servers. Thank you for being patient with us during this issue. We sincerely apologize for the extended outage. If you encounter any additional issues, or this issue is still affecting you, please email helpdesk@classlink.com
Jan 7, 16:25 EST
Identified - We have identified the issue to be isolated to one of our Server Clusters. We are working now to resolve the issue as quickly as possible. If you have not already, please email helpdesk@classlink.com if you are experiencing this issue. We truly appreciate your patience in this matter.
Jan 7, 14:27 EST
Update - We are still investigating the issue affecting inconsistent logins to ClassLink. We apologize for the delay, but our developers are working hard to resolve this issue. If you have encountered this issue, please email helpdesk@classlink.com
Jan 7, 14:05 EST
Investigating - We are currently investigating an issue causing inconsistent logins. At this time, it appears to be isolated to just ClassLink Tenant Administrators. We are working diligently to resolve this issue. We will update as more information develops. If you are currently experiencing issues, please email helpdesk@classlink.com
Jan 7, 13:42 EST
Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019

No incidents reported.

Jan 2, 2019
Resolved - We have successfully rebuilt the AWS cache, thus clearing the errors. Thank you for your patience. If you continue to encounter errors, please email helpdesk@classlink.com.
Jan 2, 11:04 EST
Monitoring - The error is currently being resolved, We are currently rebuilding the AWS cache that caused the original error. We anticipate having all instances back up and running within the next hour. If you are still experiencing issues, please email helpdesk@classlink.com
Jan 2, 10:22 EST
Identified - We are currently investigating an issue with Federated SSO. We have discovered the issue to be in regards to AWS Caching. As more information develops, we will update. If you are currently experiencing issues, please email Helpdesk@classlink.com
Jan 2, 09:41 EST